Terms & Conditions
TERMS & CONDITIONS
Shorty’s Group Limited
Effective Date: 3 September 2026
These Terms & Conditions apply to services provided by Shorty’s Group Limited (“Shorty’s”, “the Company”, “we”, “us” or “our”).
By booking, purchasing or engaging our Services, you agree to the applicable provisions of these Terms & Conditions.
Where a separate written agreement, Fleet Contract, Dealership Programme Agreement or other signed agreement is in place, that agreement will take precedence where it expressly conflicts with these Terms.
Shorty’s Paint Enhance™ dealership customers are specifically governed by Section 18.
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1. DEFINITIONS
Company: Shorty’s Group Limited.
Client: The individual, business or organisation engaging the Company’s Services.
Services: Vehicle valeting, detailing, paint enhancement, paint correction and other vehicle-care services supplied or arranged by the Company.
Operative: An employee, contractor, representative or other authorised person carrying out Services.
Dealership: A motor dealership engaging the Company or participating in a Company programme.
Approved Operative: A person trained and authorised to carry out Shorty’s Paint Enhance™ under the applicable Programme requirements.
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2. SERVICES
2.1. The Company will provide the Service selected or agreed with the Client, subject to these Terms and any applicable booking details or written agreement.
2.2. Services may be provided at a Client location, workplace, dealership, commercial premises or another agreed location.
2.3. The Company may refuse, postpone or discontinue work where access is unsuitable, the working environment is unsafe, the vehicle is unsuitable, required permissions have not been obtained, or the requested work falls outside the agreed Service.
2.4. Professional vehicle-care products and chemicals may be used. Clients must notify the Company before work begins of any known allergies, sensitivities or other relevant concerns.
2.5. Every reasonable effort will be made to achieve a high-quality result; however, results depend on vehicle age, condition, materials, previous repairs, contamination and previous treatments. A perfect or factory-new result is not guaranteed.
2.6. Shorty’s provides vehicle valeting and detailing services and does not provide bodyshop, mechanical or structural vehicle repairs unless specifically agreed.
2.7. Services do not normally include repair of dents, stone chips, deep scratches, damaged paint, damaged trim, interior wear, mechanical defects, electrical faults or other pre-existing damage.
2.8. Where machine polishing, paint enhancement, paint correction or similar detailing work is specifically booked, the Service will be limited to the agreed process and safe working limits.
2.9. Service durations are estimates only. The time required may vary according to vehicle size, condition, access and the Service being performed.
2.10. Certain specialist processes or products may be unsuitable for particular vehicles, surfaces or vehicle sizes. The Company may modify or omit a process where reasonably necessary to protect the vehicle or complete the Service safely.
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3. APPOINTMENTS, ACCESS & LOCATIONS
3.1. Appointment times are scheduled in good faith. Delays may occur because of traffic, weather, previous appointments, vehicle/equipment issues or other circumstances outside the Company’s reasonable control.
3.2. The Client must provide safe, reasonable and unobstructed access to the vehicle.
3.3. Where required, the Client must ensure vehicle keys or suitable access arrangements are available.
3.4. If access to the vehicle is restricted, the Company may be unable to complete some or all of the Service.
3.5. Where the Service is carried out at a workplace, dealership, commercial premises, car park or other third-party property, the Client is responsible for obtaining any required permission before the appointment.
3.6. The Company may seek confirmation from Site Management before commencing work.
3.7. Services may be refused at locations that cannot be accessed or operated from safely or lawfully, including where the vehicle is positioned in a location presenting an unreasonable risk to Operatives, the public, property or equipment.
3.8. The Company normally carries its own operational water and power where applicable but may request reasonable access to a suitable water or electricity supply where necessary.
3.9. Clients must ensure vehicle doors and windows are properly closed where required to prevent unnecessary water or product ingress.
3.10. Where nearby buildings, doors, windows, property or equipment could reasonably be affected by the Service, the Client should ensure these are appropriately secured before work begins.
3.11. Mobile appointments should normally be booked with at least twelve (12) hours’ notice. Short-notice requests may be accepted or declined at the Company’s discretion.
3.12. The Company may reasonably request a minor adjustment to an appointment time to accommodate route planning, travel, staffing or operational requirements.
3.13. Where local noise restrictions or Site requirements apply, the Company may use quieter or alternative equipment or methods where reasonably necessary.
3.14. If a location becomes inaccessible because of road closures, flooding, gates, restrictions or other access issues, the Company may request a nearby safe alternative or reschedule the Service.
3.15. Where the Client is not present, the Company may proceed with the booked Service where the vehicle is clearly identified, accessible and the Company has reasonable authority to do so.
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4. CLIENT RESPONSIBILITIES
4.1. The Client must provide a reasonably safe and hazard-free working environment.
4.2. The Client must notify the Company of known pre-existing damage, fragile areas, non-standard finishes, modifications or other conditions that may reasonably affect the Service.
4.3. Personal belongings should be removed where they may obstruct the Service.
4.4. General rubbish may be removed during an interior Service. Items that reasonably appear to be personal belongings or valuables will not intentionally be discarded.
4.5. The Client remains responsible for the suitability of the property or location, including access, drainage and any Site-specific restrictions.
4.6. Wrapped, resprayed, modified or non-original vehicle surfaces must be disclosed before relevant work begins.
4.7. By providing the vehicle for the booked Service, the Client authorises the Company and its authorised Operatives to carry out the agreed work.
4.8. The Client must make the vehicle available for sufficient time to reasonably complete the booked Service.
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5. PRICING & PAYMENT
5.1. Prices are those confirmed at booking, stated in an applicable quotation or otherwise agreed with the Client.
5.2. Where a vehicle has been materially misdescribed, is substantially larger or more heavily contaminated than reasonably expected, or requires additional work outside the booked Service, the Company may propose an additional charge before undertaking that additional work.
5.3. Excessive contamination may include significant pet hair, mould, bodily fluids, biohazards, severe staining, heavy mud, sand or other conditions requiring materially additional labour or specialist treatment.
5.4. The Company may refuse work that cannot reasonably or safely be completed within the booked Service.
5.5. Unless otherwise agreed, payment is due upon completion of the Service.
5.6. Payment may be accepted by card, contactless payment, bank transfer or cash where available. Where cash is accepted, Clients should provide the correct amount unless otherwise agreed.
5.7. Where the Company expressly permits payment after completion, payment must normally be made within seven (7) days unless different written terms apply.
5.8. Promotional discounts must be claimed before payment and may be subject to reasonable eligibility requirements.
5.9. Prices and Service offerings may change from time to time. A confirmed booking will not normally be affected by a later general price change.
5.10. Refunds are not normally available merely because a Client changes their mind after a Service has begun or been completed. Nothing in these Terms affects the Client’s statutory rights.
5.11. Where a genuine overpayment has been made, the Company will arrange repayment of the applicable overpaid amount.
5.12. Vehicle size/classification and applicable Service pricing may be determined by the Company according to the vehicle and Service requirements.
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6. CANCELLATIONS, MISSED APPOINTMENTS & RESCHEDULING
6.1. Clients should provide at least twenty-four (24) hours’ notice where reasonably possible when cancelling or rescheduling.
6.2. Unless a cancellation or attendance charge was specifically disclosed and agreed at booking, the Company does not normally charge a cancellation fee simply because a booking is cancelled in advance.
6.3. Where an Operative has attended but cannot access the vehicle or location because of circumstances within the Client’s control, the Company may treat the appointment as missed and apply any attendance/cancellation charge disclosed at booking.
6.4. Where permission to operate at a third-party location is withdrawn after work has commenced, the Client remains responsible for work already carried out and any reasonable charges arising from the booked Service.
6.5. The Company may reschedule Services because of severe weather, unsafe conditions, vehicle/equipment failure, staff availability, road closures or other operational circumstances.
6.6. Where the Company reschedules, an alternative appointment will be offered where reasonably practicable.
6.7. Repeated missed appointments, abusive use of the booking system or repeated failure to provide access may result in future bookings being refused.
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7. WEATHER & MOBILE OPERATIONS
7.1. Light or moderate rain will not automatically prevent a Service from proceeding.
7.2. Work may be postponed, modified or moved where weather conditions make the Service unsafe, impractical or likely to materially compromise the work.
7.3. Severe weather, flooding, storms, official weather warnings or other unsafe conditions may result in rescheduling.
7.4. The Company is not responsible for deterioration to a freshly cleaned vehicle caused by weather, road use, environmental contamination or other events occurring after completion.
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8. VEHICLE CONDITION, DAMAGE & LIABILITY
8.1. Shorty’s Group Limited maintains business insurance appropriate to its activities.
8.2. The Company is not responsible for pre-existing damage, defects or deterioration that existed before the Service.
8.3. Cleaning or detailing may reveal previously concealed scratches, stone chips, paint defects, staining, corrosion, damaged trim or other imperfections.
8.4. Clients must disclose known fragile, damaged, repainted, wrapped, modified or otherwise non-standard areas before work begins.
8.5. The Company will exercise reasonable care when working on such surfaces but cannot guarantee the integrity of third-party wraps, previous repairs, poorly bonded trim, deteriorated paint or other pre-existing/non-original finishes.
8.6. Where the Company or an Operative reasonably believes an area cannot be worked on safely, that area may be excluded from the Service.
8.7. Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability arising from negligence where it cannot legally be excluded or restricted.
8.8. The Company is not responsible for loss or damage arising from inaccurate information supplied by the Client, undisclosed pre-existing conditions, unauthorised third-party interference or circumstances outside the Company’s reasonable control.
8.9. Any suspected damage or Service-related concern should be reported promptly so the Company has a reasonable opportunity to inspect the vehicle before third-party work is undertaken.
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9. SPECIALIST & DEEP-CLEAN SERVICES
9.1. Deep cleans, machine polishing, paint correction and other specialist Services may require substantially longer than a standard valet.
9.2. The Client must ensure the vehicle remains available for the time reasonably required to perform the booked Service.
9.3. Specialist treatments may be limited where vehicle size, condition, materials or safe working requirements make a particular process unsuitable.
9.4. Shorty’s Signature and other premium Services may require additional booking notice, preparation or vehicle availability.
9.5. Paint enhancement or machine-polishing work does not constitute bodyshop repair and does not guarantee removal of every scratch or paint defect.
9.6. Where an attempted paint correction, scratch reduction or similar process is separately quoted following inspection, the result remains dependent upon paint depth, defect severity and safe working limits.
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10. WORKPLACE VALETING
10.1. Workplace valeting may operate differently from individual residential bookings because multiple vehicles may be scheduled at the same location.
10.2. The Client must obtain any necessary employer, landowner or Site Management permission before booking.
10.3. Workplace Services may be subject to specific Service limits, available packages, time allocations and pricing.
10.4. Where a workplace booking has been recorded through an authorised Company booking or sign-up process, the Company may proceed where the vehicle is clearly identified and accessible unless the Client has cancelled or rescheduled.
10.5. Workplace Valets may be capped at a maximum of three (3) hours per vehicle. Deep-clean or specialist Services requiring substantially longer working periods may need to be completed at a suitable residential or other agreed location.
10.6. Workplace promotional pricing, where offered, may be restricted to customers using the applicable workplace booking/sign-up process.
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11. PHOTOGRAPHS, VIDEO & SERVICE RECORDS
11.1. The Company may take reasonable photographs or video before, during or after a Service for condition records, quality control, training, complaint handling, insurance or operational purposes.
11.2. Identifiable photographs or video will only be used for public marketing where the Company has an appropriate lawful basis or permission to do so.
11.3. The Company will take reasonable steps not to unnecessarily disclose personal information, addresses or other identifying information in public material.
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12. DATA PROTECTION & PRIVACY
12.1. Shorty’s Group Limited processes personal information in accordance with applicable UK data protection legislation.
12.2. Information may include names, contact details, addresses, vehicle details, booking information, payment/invoice information, photographs and Service records where reasonably necessary.
12.3. Personal information may be used for booking administration, providing Services, customer support, payment and invoicing, record keeping, legal/compliance obligations, fraud prevention and complaint handling.
12.4. Information may be shared with authorised service providers, participating Dealerships, payment providers, professional advisers, insurers or other parties where reasonably necessary and lawful.
12.5. Shorty’s may send marketing communications only where permitted by applicable law. Where consent is required, it will be obtained separately and may be withdrawn.
12.6. Clients may exercise applicable data protection rights, including requesting access to or correction of their personal information and, where applicable, requesting deletion or objecting to processing.
12.7. Certain information may need to be retained for legal, accounting, contractual, insurance or legitimate business purposes.
12.8. Personal information will not be sold to third parties.
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13. COMPLAINTS & SERVICE CONCERNS
13.1. Clients should inspect the vehicle as soon as reasonably practicable following completion.
13.2. Any concern relating to the Service should be reported promptly, preferably within twenty-four (24) hours, together with photographs where appropriate.
13.3. A report made outside twenty-four (24) hours will not automatically invalidate a legitimate claim, but delay may affect the Company’s ability to establish whether an issue arose from the Service.
13.4. The Client must provide the Company with a reasonable opportunity to inspect and, where appropriate, rectify a Service-related issue before arranging third-party corrective work.
13.5. The Company will investigate complaints reasonably and seek an appropriate resolution.
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14. BEHAVIOUR & CONDUCT
14.1. Clients, Company personnel and Site personnel are expected to behave reasonably and respectfully.
14.2. Threatening, abusive, discriminatory, aggressive or harassing behaviour towards Company personnel will not be tolerated.
14.3. The Company may immediately stop a Service and refuse future work where personnel are exposed to threatening, abusive or unsafe behaviour.
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15. FORCE MAJEURE
15.1. The Company will not be responsible for failure or delay caused by circumstances outside its reasonable control.
15.2. Such circumstances may include severe weather, flooding, road closures, power outages, vehicle breakdowns, fuel shortages, government restrictions, pandemics, major infrastructure disruption or other unforeseen events.
15.3. Where reasonably practicable, the Company will contact affected Clients and offer alternative arrangements.
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16. GENERAL TERMS
16.1. The Company may update these Terms & Conditions from time to time. The current version will be published through the Company’s official website.
16.2. Material changes will not retrospectively remove statutory or contractual rights already acquired by a Client.
16.3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
16.4. Failure by the Company to enforce a provision on one occasion does not constitute a permanent waiver of that provision.
16.5. These Terms are governed by the laws of England and Wales.
16.6. The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights regarding jurisdiction.
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17. FLEET, COMMERCIAL & LEISURE DEALERSHIP SERVICES
17.1. Fleet & Commercial Services
Fleet and commercial Services may include recurring or bulk valeting/detailing supplied to dealerships, fleet operators, businesses and other organisations.
Pricing may be individually agreed according to vehicle volume, Service requirements, location and frequency.
Recurring Services may operate according to an agreed rota. The Client is responsible for ensuring applicable vehicles and working areas are available at the agreed time.
Fleet and commercial Services may operate outside the public website booking system.
17.2. Commercial Agreements
Where a separate signed Service Agreement, Fleet Contract, Dealership Programme Agreement or other written commercial agreement exists, that agreement takes precedence over these general Terms to the extent of any conflict.
Commercial invoice and payment terms will be those stated on the applicable agreement or invoice. Where no alternative terms have been agreed, payment is due within seven (7) days of the invoice date.
17.3. Leisure Dealership Paintwork Correction
Where a participating leisure Dealership sells an eligible Paintwork Correction Service for a motorhome, caravan, campervan or similar leisure vehicle, the standard retail price is £650.00, unless otherwise agreed in writing.
The Company will normally invoice the Dealership £400.00 per completed Service, leaving the remaining amount as the Dealership’s retained margin. Any internal Sales Consultant commission or other allocation is the Dealership’s responsibility.
The vehicle must be suitably prepared, clean and available before the Service. The Dealership must provide an appropriate working area and reasonable access to required Site facilities.
A minimum working window of approximately five (5) hours per vehicle is recommended.
Services remain subject to vehicle size, condition and suitability. The Company may refuse or postpone work on a vehicle that is unsafe, impractical, excessively large or otherwise unsuitable for the agreed process.
Attendance may operate on a call-off basis and remains subject to operational availability.
Unless expressly agreed otherwise, no complimentary Return Visit applies to this Leisure Dealership Paintwork Correction Service.
17.4. Dealership Responsibilities
The Dealership remains responsible for its own customer sale, customer communications, payment collection, refunds, finance arrangements, applicable regulatory requirements and internal commission arrangements.
Shorty’s Group Limited acts as an independent service provider and does not act as the Dealership’s financial intermediary or credit broker.
17.5. Shorty’s Paint Enhance™
Participating car Dealerships operating the Shorty’s Paint Enhance™ Programme are additionally subject to the applicable Dealership Programme Agreement.
End-customer terms for Shorty’s Paint Enhance™ are set out in Section 18.
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18. SHORTY’S PAINT ENHANCE™ — DEALERSHIP-SOLD SERVICES
THIS SECTION APPLIES TO END CUSTOMERS WHO PURCHASE SHORTY’S PAINT ENHANCE™ THROUGH A PARTICIPATING DEALERSHIP.
18.1. The Programme
Shorty’s Paint Enhance™ is a dealership Value Added Product Programme developed and managed by Shorty’s Group Limited.
The Service is sold through participating Dealerships and carried out by an Approved Operative trained and authorised under the Programme.
18.2. Initial Service
The Initial Service consists of a time-limited machine-polishing enhancement of suitable, accessible painted exterior body panels using the approved Shorty’s Paint Enhance™ process.
The Service is designed to improve paintwork gloss and reduce suitable light swirl marks, marring and minor cosmetic defects within safe working limits.
It is not a full multi-stage paint correction, bodyshop repair or vehicle restoration service.
18.3. Service Limitations
Complete removal of scratches, swirls, stone chips, paint defects or other imperfections is not guaranteed.
Results depend on vehicle age, paint condition, previous repairs, previous treatments and the safe working limits of the applicable surface.
Areas considered unsafe or unsuitable for machine polishing may be excluded or, where appropriate, treated using an alternative approved method.
18.4. Vehicle Eligibility
Unless otherwise expressly approved in writing by Shorty’s Group Limited, the standard Programme applies to passenger cars only.
Vans, commercial vehicles, motorhomes, caravans, campervans and other vehicle types are excluded from the standard Programme.
Wrapped vehicles and vehicles fitted with Paint Protection Film (PPF) are excluded unless prior written approval has been provided by Shorty’s Group Limited.
18.5. Payment & Retail Price
The Customer purchases the Programme through the participating Dealership.
The Initial Service retail price is £450.00, inclusive of VAT where applicable, unless an authorised alternative price applies.
Shorty’s Group Limited does not normally process or hold the Customer’s dealership-collected payment.
Any refund of money collected directly by the Dealership must initially be addressed with that Dealership.
18.6. Complimentary Return Visit
Each eligible Initial Service includes one (1) complimentary Return Visit at no additional charge to the Customer.
The Return Visit consists of another eligible Shorty’s Paint Enhance™ Service and is subject to the validation, vehicle suitability and redemption requirements set out below.
The Return Visit has no cash value and cannot be exchanged for cash, credit, another Service or another benefit.
18.7. Return Visit Validity
The complimentary Return Visit becomes available one (1) year after completion of the Initial Service and expires five (5) years after completion of the Initial Service, subject to the validity dates stated on the Customer’s original Physical Receipt.
The entitlement may be redeemed once only.
18.8. Original Physical Receipt
The Customer must retain and present the original Physical Receipt issued in connection with the Initial Service.
Photocopies, reproductions, altered receipts or duplicate receipts are not accepted.
The receipt must contain the applicable validation information and must not already have been recorded as redeemed.
Loss of the original Physical Receipt may prevent validation and redemption of the Return Visit.
18.9. Originating Dealership/Site
The Return Visit must normally be redeemed at the same participating Dealership/Site where the Initial Service was originally purchased.
A different Site may only be used where Shorty’s Group Limited has expressly authorised this.
18.10. Purpose & Qualification
The Return Visit forms part of the Programme’s long-term customer-retention offering and is intended to provide the Customer with an opportunity to return to the originating Dealership when considering selling, part-exchanging or replacing the applicable vehicle.
To qualify, the Customer must be genuinely considering selling or part-exchanging the applicable vehicle and must allow the Dealership a reasonable opportunity to assess the vehicle and discuss its potential purchase or part-exchange.
The Customer is not required to accept a valuation, sell or part-exchange the vehicle, or purchase another vehicle.
18.11. Vehicle Preparation & Suitability
The vehicle must remain suitable for the Paint Enhance process at the time of the Return Visit.
The participating Dealership is responsible for ensuring the vehicle is appropriately exterior washed and prepared before machine polishing.
A Return Visit may be postponed or refused where the vehicle is unsuitable, unsafe, excessively contaminated, outside the Programme scope or otherwise cannot reasonably undergo the approved Service.
18.12. No Guaranteed Vehicle Value
The Initial Service and Return Visit may improve vehicle presentation and may assist future resale, valuation or part-exchange discussions.
Shorty’s Group Limited does not guarantee any increase in market value, resale value, part-exchange value or any offer made by a Dealership or third party.
18.13. Programme Participation
The Return Visit is administered through the Shorty’s Paint Enhance™ Programme and participating Dealership network.
The originating Dealership/Site is expected to remain an active Programme participant at the time of redemption.
Where the originating Dealership has ceased participation, closed or is otherwise unable to provide the Return Visit, the Customer should contact Shorty’s Group Limited so the circumstances and any available Programme arrangements can be reviewed.
Nothing in this clause removes any statutory or contractual rights the Customer may have.
18.14. Complaints & Inspection
Any concern regarding the Initial Service or Return Visit should be reported promptly to the participating Dealership and/or Shorty’s Group Limited.
The Customer must provide a reasonable opportunity for the vehicle to be inspected before arranging third-party repair, polishing or corrective work where the Customer intends to make a claim relating to the Service.
Third-party work undertaken before a reasonable opportunity for inspection may affect the Company’s ability to investigate the matter.
18.15. Approved Operatives
Services are carried out by Approved Operatives trained and authorised under the Programme.
Approved Operatives employed or contracted by a participating Dealership or third-party service provider remain under the responsibility of that Dealership or service provider.
Nothing in these Terms excludes liability arising from proven negligence where liability cannot lawfully be excluded.
18.16. Customer, Vehicle & Service Information
Limited Customer, vehicle, Dealership and Service information may be shared between the participating Dealership and Shorty’s Group Limited where reasonably necessary to administer, validate and record the Initial Service and Return Visit.
Information will be processed in accordance with applicable UK data protection legislation and Section 12 of these Terms.
18.17. Programme Administration & Changes
Shorty’s Group Limited may reasonably update Programme administration, documentation, products, processes or operational requirements from time to time.
Any changes will not retrospectively remove a Customer’s existing statutory rights.
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CONTACT
For questions regarding these Terms & Conditions, Services or Shorty’s Paint Enhance™:
Shorty’s Group Limited
Email: info@shortys.group
admin@shortys.group (For B2B)
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By booking, purchasing or engaging applicable Services, you confirm that you have had the opportunity to read these Terms & Conditions and agree to the provisions applicable to the Service being provided.