Terms & Conditions
Shorty’s Group Limited
Effective Date: 26/03/2025
By booking or engaging services with Shorty’s Group Limited, you agree to the following Terms and Conditions. Please read carefully.
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1. Definitions
1.1. Company: Refers to Shorty’s Group Limited.
1.2. Client: The individual or entity engaging the Company’s services.
1.3. Services: Encompasses mobile vehicle valeting services provided by the Company.
1.4. Operative: The Company’s employee, representative, or subcontractor performing the Services.
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2. Services
2.1. The Company agrees to provide the Services as requested by the Client, subject to these Terms and Conditions.
2.2. Services will be performed at the Client’s specified location, provided it is within the Company’s operational areas.
2.3. The Company reserves the right to refuse or discontinue Services if the working environment is unsafe, access is not possible, or if instructions given are unreasonable or outside of standard operating practice.
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3. Appointments and Access
3.1. Appointments will be scheduled at agreed times. The Company will endeavor to adhere to these times but delays may occur due to traffic, weather, or unforeseen events.
3.2. Time slots are offered between 8:00AM and 8:00PM daily, with the final slot being 6:00PM to 8:00PM.
3.3. The Client must ensure safe and unobstructed access to the property or vehicles. For exterior services, the Client must ensure all windows and doors are closed.
3.4. Where necessary, the Client agrees to provide access to an outdoor water supply or electricity. The Company provides its own onboard water and power but may request use of supply if technical issues arise.
3.5. If a Client is not present or prepared at the scheduled time slot, the Operative will wait up to 10 minutes.
After this, the Service may be shortened, delayed, or cancelled at the discretion of the Company to avoid disruption to other bookings. A £10 waiting fee may apply for every additional 15 minutes the Operative is delayed, and delays beyond 30 minutes will result in a missed appointment and a £18 cancellation fee. It is the Client’s responsibility to ensure timely access or proper instructions for unattended access.
3.6. Clients booking services during early hours, late hours, Sundays, or bank holidays acknowledge that Shorty’s Group Limited may adjust the equipment used to reduce noise, in line with local regulations. This may include switching from jet washers to hosepipes, using quieter battery-powered tools, or modifying the order of tasks. These adjustments will not affect the quality or outcome of the service. Operatives will inform the Client of any necessary changes on arrival. By proceeding with the booking, the Client agrees to these adjustments where required and accepts that no complaints will be upheld regarding the use of quieter alternatives.
3.7. In areas with noise restrictions or during early/late hours, Shorty’s Group Limited may need to adjust its methods to comply with local regulations. This may include switching to a full contact wash using pressure pumps or quieter equipment in place of jet washers. If the Client has spoken with neighbours and confirms they are happy for the standard wash to proceed — and if this is legally permitted — the Company may continue with the normal process. These adjustments are made with care and have minimal to no effect on the quality or outcome of the valet.
3.8. If the Client books a valet at their workplace or in a staff car park, they must first obtain permission from a relevant member of their workplace management. Shorty’s Group Limited staff will also seek confirmation on arrival from a manager or supervisor before beginning the Service. If permission is denied or cannot be confirmed, the booking may be cancelled and a standard £18 cancellation fee will apply.
3.9. Shorty’s Group Limited reserves the right to refuse service at certain locations, including but not limited to: underground car parks, construction sites, active building sites, or locations with safety risks such as being positioned on or near junctions to busy main roads. Multi-storey car parks may be accepted depending on height restrictions and safe access. If a Client books a valet at a site where the Company cannot legally or safely operate, the booking will be cancelled and a standard £18 cancellation fee will apply.
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4. Client Obligations
4.1. The Client must provide a safe and hazard-free working environment.
4.2. The Client must inform the Company of any pre-existing damage, defects, or fragile conditions that may be affected by the Services.
4.3. The Client must ensure that vehicles are unlocked, accessible, and free of personal items that could obstruct the Service.
4.4. Shorty’s Group Limited uses high-quality, professional-grade tools and machinery. In rare cases of equipment failure that prevents us from completing the service, we will reschedule your appointment at no extra charge. Although we carry our own power and water, we may occasionally request use of a hosepipe or power outlet if available. This is rare and only requested when essential.
4.5.The Client is responsible for ensuring that the driveway or service area has adequate drainage. Shorty’s Group Limited will not be held liable for any water pooling, slow draining, or related issues caused by the Client’s surface, drainage systems, or property design. While our Operatives will work cleanly and responsibly, the Company is not responsible for water run-off, puddling, or minor splashing on nearby surfaces. By booking, the Client accepts this condition and agrees no complaints will be upheld regarding drainage matters outside the Company’s control.
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5. Pricing and Payment
5.1. Prices for Services are as quoted at the time of booking or according to the current Price List.
5.2. Prices quoted are fixed and non-negotiable. Shorty’s Group Limited does not accept any attempts to reduce prices through bargaining or lowball offers. Clients attempting to bargain on price at the time of service may be refused service without refund.
5.3. Payment is due upon completion of the Service. Payment can be made immediately on-site via card, contactless, or cash.
5.4. Where immediate payment is not made, the Client must complete payment within seven (7) days of Service completion via bank transfer to the Company’s designated business account. Clients are requested to use their vehicle registration number or booking reference as the payment reference to avoid delays. By choosing the 7-day payment option, the Client agrees to provide a valid email address or phone number linked to their banking app, which may be used to issue payment reminders or requests.
5.5. Failure to make full payment within the seven (7) day period will result in recovery proceedings including use of third-party debt collectors and/or legal action. Recovery costs will be added to the outstanding balance.
5.6. Late payments will incur interest at 8% plus the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5.7. Accepted payment methods at the time of Service are card/contactless payment, bank transfer, or cash (at the Operative’s discretion).
5.8. Promotional discounts may be offered but must be claimed before payment. Reasonable proof may be requested, and discounts cannot be applied after payment is made.
5.9. Vehicle size is determined by the Operative. Larger vehicles include vans, SUVs, 7-seaters, and pickups. Standard vehicles include hatchbacks, saloons, and small estates.
5.10. Jobs typically take around 1 hour 30 minutes. Time slots are booked in 2-hour windows to allow for flexibility and delays.
5.11. Excessively dirty or contaminated vehicles may be subject to extra charges or refusal of service. This includes, but is not limited to, heavy pet hair, mold, vomit, biohazards, thick dirt or mud, and heavy staining. If the Client believes their vehicle falls into this category, they must book two slots (a 4-hour window), as it will not be possible to complete a full valet within a standard single-slot timeframe (typically around 1 hour 30 minutes of cleaning time).
5.12. If a customer is not present but the vehicle is accessible, the service will proceed. If access is not possible, an £18 cancellation fee applies.
5.13. If keys are left with a third party, the customer must notify management in advance. Failure to arrange proper access will result in a missed booking and cancellation fee.
5.14. Final pricing is based on the Operative’s assessment of the vehicle size at the time of service. Vehicle classification as Standard or Large is non-negotiable and determined using the Company’s internal vehicle size guidelines.
Once payment has been made, the Client acknowledges and accepts the price applied to their vehicle.
In the event of a pricing dispute or if the Client believes they were incorrectly charged, the Operative may contact management for verification. Any adjustments will be at the discretion of Shorty’s Group Limited. Repeated discrepancies or attempts to dispute agreed pricing may result in refusal of future bookings.
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6. Cancellations, Rescheduling, and Missed Appointments
6.1. At least 24 hours’ notice is required for cancellations or rescheduling.
6.2. Cancellations within 24 hours of the appointment incur an £18 cancellation fee.
6.3. Bookings made within 24 hours of the scheduled time, if cancelled, will still be charged the £18 cancellation fee.
6.4. If the Company cancels due to weather, vehicle breakdown, or staff issues, an alternative date will be offered at no extra cost.
6.5. Clubhouse Membership cancellations must be made by phone or email, with at least 7 days’ notice. The customer’s full name, address, and vehicle details must be confirmed to process the cancellation. Less than 24 hours’ notice before the next scheduled booking will incur a fee.
6.7. In extreme weather (storms, floods, amber/red warnings), the Company may reschedule for safety.
6.8. If the Company cancels, the customer will be given the next available slot within their area’s rota. If this cannot be accepted, the customer may cancel without penalty.
6.9. In the rare case of staff delays, the customer will be notified as early as possible with a new ETA. The Company always aims to complete services as booked.
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7. Rain Policy
7.1. Light to moderate rain will not prevent services from going ahead.
7.2. In heavy rain, the Company will apply a complimentary Shield Coat to protect the vehicle.
7.3. Postponement will only occur if working conditions are unsafe.
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8. Liability and Insurance
8.1. The Company holds valid Public Liability Insurance.
8.2. The Company accepts no responsibility for damage caused by:
• Pre-existing defects
• Weak paint, trim, or materials
• Minor scratches or imperfections revealed by cleaning
• Contaminants requiring specialist detailing or stronger chemicals
• Accessories or aftermarket additions not installed by the vehicle manufacturer, including spoilers, wraps, stick-on trims, or custom interiors.
8.3. Any claims must be made within 24 hours of Service completion.
8.4. If a vehicle has pre-existing issues, the Service is carried out at the Client’s own risk.
8.5. In the event Shorty’s Group Limited is found liable for any damage or loss caused during the provision of its Services, the Company’s total liability shall be limited to the value of the service provided, up to a maximum of £250. This limitation does not apply in cases of serious negligence, deliberate damage, or breach of statutory rights under UK consumer law, where liability cannot legally be excluded or restricted.
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9. Driveway Deal Conditions
9.1. The Driveway Deal is only available for residential clients at their home address.
9.2. It is not valid for commercial, business, or public parking locations.
9.3. Vehicles must belong to the Client or immediate family living at the same address.
9.4. Reasonable proof of ownership/residency may be requested.
9.5. If proof is not provided or misuse is suspected, the discounted rate will be revoked and standard prices applied.
9.6. Misuse or attempts to bypass the rules will result in refusal of service.
9.7. The Driveway Deal may be booked multiple times if eligibility is maintained.
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10. Shorty’s Clubhouse Membership
10.1. Clubhouse Membership includes 4-week recurring service, member discounts, free Shield Coats every 3rd visit, priority rescheduling, and early access to offers.
10.2. Members can add more vehicles if they own them.
10.3. Proof of ownership may be requested.
10.4. Membership can be paused or rescheduled with advance notice, subject to availability.
10.5. Members may be invited to feature their vehicle on the Clubhouse Wall (voluntary). Number plates may be blurred for privacy.
10.6. Membership cancellations require at least 7 days’ notice. Less than 24 hours’ notice before a scheduled booking will incur a £18 fee.
10.7. Members must complete a minimum of two (2) services before cancelling. If cancelled early, a £25 fee applies.
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10A. Data Protection and Privacy
10A.1. Shorty’s Group Limited complies with the UK General Data Protection Regulation (GDPR). We only collect and store personal information necessary to carry out our services — such as names, addresses, phone numbers, email addresses, and vehicle details.
10A.2. This information is stored securely and is not shared with any third parties unless legally required or with the Client’s explicit consent.
10A.3. Clients have the right to request access to the personal data we hold about them, and to ask for it to be corrected or deleted (unless we are legally required to retain it, such as for tax or invoicing purposes).
10A.4. By booking our services, the Client agrees to the use and storage of their personal information for legitimate business purposes in accordance with this policy.
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11. Photographs and Media
11.1. The Company may take photos before, during, or after a job for training, insurance, or marketing purposes.
11.2. Clients consent to this unless they notify the Company in writing.
11.3. Personal details, number plates, and locations will never be disclosed.
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12. Complaints and Disputes
12.1. Complaints must be raised within 24 hours of Service completion.
12.2. The Company will investigate and seek a fair resolution.
12.3. If no resolution is reached, disputes are governed by the laws of England and Wales.
12.4. Complaints after 24 hours may not be fully investigated.
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12A. Behaviour and Conduct
12A.1. The Company expects respectful behaviour from all Clients.
12A.2. Aggression, abuse, or harassment towards any staff will result in immediate termination of service, refusal of future bookings, and possible legal action.
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13. Amendments
13.1. The Company reserves the right to update these Terms and Conditions at any time.
13.2. Updated versions will be published on the Company website. Continued use of Services confirms acceptance.
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13A. Force Majeure
13A.1. Shorty’s Group Limited shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control. These events may include but are not limited to severe weather, road closures, vehicle breakdowns, power outages, fuel shortages, acts of God, government restrictions, pandemics, or other unforeseen circumstances.
13A.2. In such cases, the Company will make reasonable efforts to notify the Client and reschedule the affected service at the earliest opportunity. No compensation or refund shall be due under these circumstances.
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14. Governing Law
14.1. These Terms and Conditions are governed by the laws of England and Wales.
14.2. All disputes shall fall under the jurisdiction of the courts of England and Wales.
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For questions or clarifications, please contact:
info@shortys.group
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By booking or engaging Services, you confirm you have read, understood, and accepted these Terms and Conditions.