Terms & Conditions
Shorty’s Group Limited
Effective Date: 06/08/2025
By booking or engaging services with Shorty’s Group Limited, you agree to the following Terms and Conditions. Please read carefully.
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1. Definitions
1.1. Company: Refers to Shorty’s Group Limited.
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1.2. Client: The individual or entity engaging the Company’s services.
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1.3. Services: Encompasses mobile vehicle valeting services provided by the Company.
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1.4. Operative: The Company’s employee, representative, or subcontractor performing the Services.
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2. Services
2.1. The Company agrees to provide the selected Services as advertised and booked by the Client, subject to these Terms and Conditions.
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2.2. Services will be performed at the Client’s specified location, provided it is within the Company’s operational areas.
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2.3. The Company reserves the right to refuse or discontinue Services if the working environment is unsafe, access is not possible, or if instructions given are unreasonable or outside of standard operating practice.
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2.4. Chemical Use Disclaimer
Some of our services require the use of professional-grade chemicals to achieve a high-quality result. If the Client, or any person who may come into contact with the vehicle, has allergies or sensitivities to cleaning products, it is the Client’s responsibility to inform us before the service begins. In such cases, we will limit interior cleaning to water and steam only, where possible. Shorty’s Group Limited is not liable for any allergic reactions or sensitivities where no prior notice was given.
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3. Appointments and Access
3.1. Appointments will be scheduled at agreed times. The Company will endeavour to adhere to these times but delays may occur due to traffic, weather, or unforeseen events.
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3.2. Time slots are offered between 8:00AM and 8:00PM daily, with the final slot being 6:30PM to 8:00PM.
(30 minute buffer for travel)
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3.3. The Client must ensure safe and unobstructed access to the vehicle(s) being serviced. All vehicle windows and doors must be fully closed prior to the team’s arrival to prevent water or chemical ingress. If work is being carried out near a building or home, it is the Client’s responsibility to ensure nearby household windows and doors are shut for safety and protection.
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3.4. Where necessary, the Client agrees to provide access to an outdoor water supply or electricity. The Company provides its own onboard water and power but may request use of supply if technical issues arise.
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3.5. If the Client is not present or prepared at the scheduled time slot, the Operative will wait up to 30 minutes.
During this time, the Service may be shortened at the discretion of the Operative to avoid disruption to other bookings. If the delay exceeds 30 minutes, the appointment will be considered a missed booking and a 25% cancellation fee (based on the booked service price) may apply. It is the Client’s responsibility to ensure timely access or to provide clear instructions for unattended access in advance.
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3.5A. Obstructed or Inaccessible Locations
If access to the Client’s location is blocked due to roadworks, flooding, gate closures, or other external factors, and the Client cannot meet the Operative at a nearby safe and accessible alternative location within a reasonable walking distance, the service will be cancelled. In such cases, a 25% cancellation fee (based on the booked service price) may apply. It is the Client’s responsibility to check for local access issues, road closures, or any obstructions that could prevent the Company from reaching the location. No refund or compensation is due where access is restricted and alternative arrangements are not made in time.
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3.6. Clients booking services during early hours, late hours, Sundays, or bank holidays acknowledge that Shorty’s Group Limited may adjust the equipment used to reduce noise, in line with local regulations. This may include switching from jet washers to hosepipes, using quieter battery-powered tools, or modifying the order of tasks. These adjustments will not affect the quality or outcome of the service. Operatives will inform the Client of any necessary changes on arrival. By proceeding with the booking, the Client agrees to these adjustments where required and accepts that no complaints will be upheld regarding the use of quieter alternatives.
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3.7. In areas with noise restrictions or during early/late hours, Shorty’s Group Limited may need to adjust its methods to comply with local regulations. This may include switching to a full contact wash using pressure pumps or quieter equipment in place of jet washers. If the Client has spoken with neighbours and confirms they are happy for the standard wash to proceed — and if this is legally permitted — the Company may continue with the normal process. These adjustments are made with care and have minimal to no effect on the quality or outcome of the service.
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3.8. If the Client books a valet at their workplace or in a staff car park, they must first obtain permission from a relevant member of their workplace management. Shorty’s Group Limited staff will also seek confirmation on arrival from a manager or supervisor before beginning the Service. If permission is denied or cannot be confirmed, the booking may be cancelled and a 25% cancellation fee (based on the booked service price) will apply.
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3.8A. Mid-Service Permission Withdrawal
If permission to carry out a service is withdrawn after the job has already begun — such as by a site manager, building supervisor, or car park official — the Client remains liable for the full service cost.
Shorty’s Group Limited operates in good faith based on the Client’s confirmation that permission has been granted. If this turns out to be inaccurate or is later overruled, no refund or partial refund will be issued, even if the service is cut short. The Client is responsible for ensuring clear, verifiable permission from the property owner or manager prior to the appointment. This protects the Company from losses where time, labour, and products have already been committed.
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3.9. Shorty’s Group Limited reserves the right to refuse service at certain locations, including but not limited to: underground car parks, construction sites, active building sites, or locations with safety risks such as being positioned on busy main roads, or near junctions to busy main roads. Multi-storey car parks may be accepted depending on height restrictions and safe access. If a Client books a valet at a site where the Company cannot legally or safely operate, the booking will be cancelled and a 25% cancellation fee (based on the booked service price) will apply.
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3.10. To ensure we can deliver a reliable and high-quality service, all bookings must be made with a minimum of 12 hours’ notice prior to the requested service time.
Any bookings placed with less than 12 hours’ notice may be automatically declined or cancelled without notice. Shorty’s Group Limited is under no obligation to fulfil short-notice bookings, and clients are not entitled to compensation in such cases.
This policy allows us to schedule staff appropriately, prepare the necessary equipment, and plan routes efficiently. We appreciate your understanding and cooperation.
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3.11. Non-Restoration Disclaimer.
Shorty’s Group Limited is a professional mobile valeting service, not a vehicle restoration company. While we always aim to deliver exceptional results through deep cleaning and detailing, we do not offer any cosmetic or structural restoration services. This includes, but is not limited to, repairing paint chips, scratches, scuffs, headlight restoration, alloy wheel damage, interior rips or wear, or any mechanical, electrical, or bodywork repairs. Our services are intended to clean and enhance your vehicle’s appearance based on its current condition, not to return it to a factory-new or restored state. By proceeding with a booking, the client accepts that Shorty’s Group Limited is not liable for any pre-existing damage or for any lack of improvement relating to wear, damage, or defects that fall outside the scope of a valeting service.
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3.12. Service Duration Disclaimer.
At Shorty’s Group Limited, we aim to complete all services within a reasonable and expected timeframe. However, the duration of a valet may vary depending on the vehicle’s size, condition, and specific requirements on the day. In some cases, a service may take longer or be completed sooner than anticipated. Regardless of time taken, we always ensure the full service is properly carried out to our standards, and we are committed to delivering the highest quality result possible for each vehicle. By booking with us, the client acknowledges that service times may fluctuate and agrees to allow the flexibility needed to complete the job thoroughly.
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3.13. If the client does not grant access to vehicle keys, and the vehicle locks itself during the service, Shorty's Group Limited may be restricted to completing the exterior valet only. Shorty's Group Limited is not responsible for any incomplete work resulting from limited access
3.14. By booking with us, the Client gives full permission for our Operatives to carry out services on their selected vehicle(s) if they are accessible upon arrival.
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3.15. Schedule Adjustments
Due to the nature of mobile operations and daily route planning, Shorty’s Group Limited may request to adjust your booking time slightly to maintain efficiency. For example, if your slot creates an unworkable gap between bookings (e.g., a 10AM and then a 6PM job in the same area), we may ask to bring your appointment forward or push it slightly later. We always aim to minimise disruption and will give as much notice as possible.
3.16. Workplace Paper Booking Commitment
If a vehicle has been booked using our paper sign-up sheet at a workplace, Shorty’s Group Limited will attempt to honour the booking, even if the customer has not responded to digital confirmations or follow-up messages. Provided the vehicle is accessible and clearly identified, we may proceed with the valet during the scheduled visit. This ensures we can deliver the service as expected unless the Client has contacted us to cancel or reschedule.
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4. Client Obligations
4.1. The Client must provide a safe and hazard-free working environment.
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4.2. The Client must inform the Company of any pre-existing damage, defects, or fragile conditions that may be affected by the Services.
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4.3. The Client must ensure that vehicles are unlocked, accessible, and free of personal items that could obstruct the Service.
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4.4. Shorty’s Group Limited uses high-quality, professional-grade tools and machinery. In rare cases of equipment failure that prevents us from completing the service, we will reschedule your appointment at no extra charge. Although we carry our own power and water, we may occasionally request use of a hosepipe or power outlet if available. This is rare and only requested when essential.
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4.5. The Client is responsible for ensuring the driveway or service area has suitable drainage that does not allow runoff into public drains or waterways. Shorty’s Group Limited complies with UK environmental regulations and will not intentionally discharge any wastewater into public surface water drains. While Operatives will work cleanly and responsibly, the Company is not liable for water pooling, slow draining, or minor splashing caused by the Client’s surface or drainage system. By booking, the Client confirms that any runoff occurring on their property will not breach local water disposal regulations, and accepts full responsibility for site drainage and compliance with local rules.
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4.6. The Client acknowledges that our Operatives may dispose of general vehicle rubbish during the cleaning process, such as plastic bags, food wrappers, or expired parking tickets. If personal belongings are left inside the vehicle and obstruct the cleaning process, they may be neatly bagged and placed aside or handed to the Client. Personal items, valuables, or tools will never be thrown away and will be treated with respect and care.
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5. Pricing and Payment
5.1. Prices for Services are as quoted at the time of booking or according to the current Price List. It is the Client’s responsibility to review all service details, options, and pricing carefully before confirming their booking. By placing a booking, the Client acknowledges they understand the selected service, any applicable surcharges, and the total cost. The Company is not liable for misunderstandings resulting from failure to read or review service descriptions or pricing prior to confirmation.
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5.1A. Price Confirmation and Variations
While prices may occasionally be updated or adjusted by Shorty’s Group Limited, once a booking is confirmed, the agreed price will remain fixed for that appointment — even if prices change between the time of booking and the date of service. The Client will not be charged more than the price originally confirmed unless additional work, time, or specialist treatments are required and agreed upon in advance. This policy ensures transparency and protects Clients from price changes after booking.
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5.2. Prices quoted are fixed and non-negotiable. Shorty’s Group Limited does not accept bargaining, haggling, or lowball offers. Clients attempting to negotiate on price during or after the service may be refused future bookings. Full payment is due immediately upon completion of the service. Failure to pay the agreed amount in full may result in legal action and recovery of any outstanding balance, including any associated administrative or legal costs. By booking, the Client agrees to these terms and acknowledges that refusal to pay the full quoted price is a breach of contract.
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5.3. Payment is due upon completion of the Service. Payment can be made immediately on-site via card, contactless, or cash.
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5.4. Where immediate payment is not made, the Client must complete payment within seven (7) days of Service completion via bank transfer to the Company’s designated business account. Clients are requested to use their vehicle registration number(s) as the payment reference. By choosing the 7-day payment option, the Client agrees to provide a valid email address or phone number linked to their banking app, which may be used to issue payment reminders or requests.
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5.5. Failure to make full payment within the seven (7) day period will result in recovery proceedings including use of third-party debt collectors and/or legal action. Recovery costs will be added to the outstanding balance.
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5.6. Late payments will incur interest at 8% plus the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
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5.7. Accepted payment methods at the time of Service are card/contactless payment, bank transfer, or cash (at the Operative’s discretion).
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5.8. Promotional discounts may be offered but must be claimed before payment. Reasonable proof may be requested, and discounts cannot be applied after payment is made.
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5.9. Vehicle size is determined by the Operative. Larger vehicles include vans, SUVs, 7-seaters, and pickups. Standard vehicles include hatchbacks, saloons, and small estates.
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5.10. Service durations vary depending on the level of work booked. While standard services typically take around 1 hour 30 minutes, some advanced treatments may require 6 to 12 hours to complete. Time slots are allocated with built-in flexibility to allow for setup, delays, and unforeseen factors. Clients will be informed of the estimated duration at the time of booking, and are expected to ensure vehicle availability for the full time required.
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5.11. Excessively dirty or contaminated vehicles may be subject to additional charges or refusal of service. This includes, but is not limited to, heavy pet hair, mould, vomit, biohazards, thick mud, sand, or severe staining. Shorty’s Group Limited reserves the right to assess the vehicle’s condition on arrival and apply additional charges where extra labour, time, or specialist products are required. These charges typically range from £20 up to £250 depending on the severity of the condition and the total time required to complete the service to our standard.
Our full valets are comprehensive, detailed services — not quick washes — and can take several hours depending on vehicle condition and chosen package. Clients must ensure the vehicle is made available for as long as necessary. Failure to do so may result in an incomplete service or refusal without refund. If you suspect your vehicle may require more time or work than standard, you must inform us at the time of booking.
5.12. If a customer is not present but the vehicle is accessible, the service will proceed. If access is not possible, a 25% fee (based off of the service booked) applies.
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5.13. If keys are left with a third party, the customer must notify management in advance. Failure to arrange proper access will result in a missed booking and cancellation fee (25% fee, based off of the service booked).
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5.14. Final pricing is based on the Operative’s assessment of the vehicle size, the service booked, the number of vehicles, and any additional charges required due to the condition of the vehicle(s) at the time of service. Vehicle classification as Standard or Large is non-negotiable and determined using the Company’s internal vehicle size guidelines. Once payment has been made, the Client acknowledges and accepts the price applied to their booking. In the event of a pricing dispute or if the Client believes they were incorrectly charged, the Operative may contact management for verification. Any adjustments will be at the sole discretion of Shorty’s Group Limited. Repeated discrepancies or attempts to dispute agreed pricing may result in refusal of future bookings.
5.15. Workplace Valet Bookings: These services are priced differently due to being conducted in bulk, with reduced time spent per vehicle. As a result, Clubhouse Member discounts do not apply to Workplace Valets.
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5.16. Deep cleans are not available at workplace locations. All Workplace Valets are capped at a maximum of 3 hours per vehicle. Clients requiring a more deep clean (e.g. The Shorty's Signature or higher) must book a home appointment, where sufficient time and space can be allocated.
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5.17. Workplace Valet Offer Conditions
Workplace valet services are offered from £49.90 per vehicle, but this discounted rate is only available to those who have signed up via the official paper form provided at their workplace. Clients booking directly online or by phone for a workplace location, without signing this form, will be charged at standard home valet rates (starting from the home valet rates depending on vehicle size and condition).
5.18. Workplace Valet Duration
Workplace valets typically take around 1 hour per vehicle. However, we advertise 1 hour 30 minutes on our website to account for occasional delays or variation in condition. This helps ensure realistic expectations and operational flexibility.
5.19. Doorstep Deals and On-the-Spot Offers
From time to time, Shorty’s Group Limited may offer exclusive discounts or promotions via doorstep sales or in-person outreach. These are issued at the discretion of our team and may not be publicly available online or to all customers. Such offers are valid only at the time of issue and are not guaranteed to apply across all services, locations, or bookings.
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6. Cancellations, Rescheduling, and Missed Appointments
6.1. At least 24 hours’ notice is required for cancellations or rescheduling.
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6.2. Cancellations within 24 hours of the appointment incur a 25% cancellation charge, based on the full value of the service booked.
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6.3. Bookings made within 24 hours of the scheduled time, if cancelled, will still be charged 25% of the booked service value.
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6.4. If the Company cancels due to weather, vehicle breakdown, or staff issues, an alternative date will be offered at no extra cost.
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6.5. Clubhouse Membership cancellations must be made by phone or email, with at least 7 days’ notice. The customer’s full name, address, and vehicle details must be confirmed to process the cancellation. Less than 24 hours’ notice before the next scheduled booking will incur a 25% charge of the booked service price.
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6.7. In extreme weather (storms, floods, amber/red warnings), the Company may reschedule for safety.
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6.8. If the Company cancels, the customer will be given the next available slot within their area’s rota. If this cannot be accepted, the customer may cancel without penalty.
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6.9. In the rare case of staff delays, the customer will be notified as early as possible with a new ETA. The Company always aims to complete services as booked.
6.10.Booking Notice Requirement To help us plan routes, prepare equipment, and deliver a reliable service, we ask that all customers book at least 24 hours in advance where possible. While we understand this may not always be feasible, our absolute minimum booking notice is 12 hours. Any bookings placed with less than 12 hours’ notice may be automatically declined or refused, and Shorty’s Group Limited reserves the right to cancel such appointments without compensation. This policy ensures we maintain the quality, efficiency, and professionalism of our mobile service. By booking with us, you agree to this condition and understand that we may be unable to fulfil last-minute requests.
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7. Rain Policy
7.1. Light to moderate rain will not prevent services from going ahead.
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7.2. In heavy rain, the Company will apply a complimentary Ceramic Foam Coat to protect the vehicle(s).
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7.3. Postponement will only occur if working conditions are unsafe.
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8. Liability and Insurance
8.1. The Company holds valid Public Liability Insurance.
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8.2. The Company accepts no responsibility for damage caused by:
• Pre-existing defects
• Weak paint, trim, or materials
• Minor scratches or imperfections revealed by cleaning
• Contaminants requiring specialist detailing or stronger chemicals
• Accessories or aftermarket additions not installed by the vehicle manufacturer, including spoilers, wraps, stick-on trims, or custom interiors.
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8.3. Any claims must be made within 24 hours of Service completion.
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8.4. If a vehicle has pre-existing issues, the Service is carried out at the Client’s own risk.
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8.5. In the event Shorty’s Group Limited is found liable for any damage or loss caused during the provision of its Services, the Company’s total liability shall be limited to the value of the service provided, up to a maximum of £250. This limitation does not apply in cases of serious negligence, deliberate damage, or breach of statutory rights under UK consumer law, where liability cannot legally be excluded or restricted.
8.6. Wrapped Vehicles, Bodywork & Bodykit Disclaimer. Clients must inform us in advance if their vehicle has been wrapped, resprayed, modified with a body kit, or recently had any bodywork carried out. While we take the utmost care with every vehicle, Shorty’s Group Limited cannot accept responsibility for any damage, peeling, lifting, fading, cracking, or deterioration to vinyl wraps, decals, resprayed panels, body kits, or non-original bodywork during or after the cleaning process. This includes potential issues arising from pressure washing, chemical use, or hand contact. As we are not responsible for the source, condition, or installation quality of third-party modifications, any cleaning performed on such areas is done entirely at the client’s own risk. By proceeding with a booking, the client acknowledges and accepts this disclaimer in full.
8.7. White Marks or Streaking After Service
​​While every effort is made to leave a streak-free, spotless finish, certain vehicle surfaces, weather conditions, or previously applied products may occasionally result in temporary white marks, streaks, or hazing. These are cosmetic and usually disappear after a rinse or once the vehicle fully dries.
If the Client notices any marks or streaking, they must notify the Company within 24 hours of the service being completed. Shorty’s Group Limited will inspect the issue and, where appropriate, offer a free return visit to address it.
Reports made beyond 24 hours may not be investigated or upheld, as marks appearing days or weeks later can be caused by other factors unrelated to the service — such as previously applied products reacting with sunlight, weather exposure, or chemicals applied by the Client. The Company is not liable for such outcomes.
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9. Shorty’s Clubhouse Membership
9.1. Clubhouse Membership includes 4 or 8 week recurring service, member discounts, priority rescheduling, possible invites to events that Shorty's Group Limited is involved in, and early access to offers.
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9.2. Members can add more vehicles if they own them. Proof of ownership may be requested.
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9.3. Membership can be paused or rescheduled with advance notice, subject to availability.
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9.4. Members may be invited to feature their vehicle on the Clubhouse Wall (voluntary). Number plates may be blurred for privacy.
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9.5. Membership cancellations require at least 7 days’ notice. Less than 24 hours’ notice before a scheduled booking will incur a 25% fee (based off of the service booked).
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9.6. Members must complete a minimum of two (2) paid services before cancelling. If cancelled early, a 25% fee (based off of the service booked) may apply.
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10. Data Protection and Privacy
10.1. Shorty’s Group Limited complies with the UK General Data Protection Regulation (GDPR). We only collect and store personal information necessary to carry out our services — such as names, addresses, phone numbers, email addresses, and vehicle details.
10.2. This information is stored securely and is not shared with any third parties unless legally required or with the Client’s explicit consent.
10.3. Clients have the right to request access to the personal data we hold about them, and to ask for it to be corrected or deleted (unless we are legally required to retain it, such as for tax or invoicing purposes).
10.4. By booking our services, the Client agrees to the use and storage of their personal information for legitimate business purposes in accordance with this policy.
10.5. From time to time, Shorty's Group Limited may send email updates, or promotions to Clients. If you wish to opt out of future communication, please contact us at ant time and we will remove you from our mailing list.
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11. Photographs and Media
11.1. The Company may take photos or videos before, during, or after a job for training, insurance, website or marketing purposes.
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11.2. Clients consent to this unless they notify the Company in writing.
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11.3. Personal details and locations will never be disclosed.
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11A.1. Branded Materials and On-Site Advertising
Shorty’s Group Limited may display branded vehicles, signs, flags, or marketing materials (such as leaflets or banners) during or near the time of service. This includes advertising on public roadsides, in visible areas, or on the Client’s premises (where verbal or written consent has been given).
11A.2. Landowner Objections
If a landowner, site manager, or authorised party requests that any branded signage or advertising be removed — including but not limited to banners, boards, or wrapped vehicles — Shorty’s Group Limited will comply promptly and without dispute. However, the Client remains liable for the full service cost even if signage must be taken down or moved.
11A.3. No Liability for Denied Advertising
The Company is not liable for any disruption, refusal of service, or conflict resulting from the placement of advertising materials on or near private land. Clients are encouraged to confirm with property owners in advance if advertising will be visible or positioned on-site.
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12. Complaints and Disputes
12.1. Complaints must be raised within 24 hours of Service completion.
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12.2. The Company will investigate and seek a fair resolution.
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12.3. If no resolution is reached, disputes are governed by the laws of England and Wales.
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12.4. Complaints after 24 hours may not be fully investigated.
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12A. Behaviour and Conduct
12A.1. The Company expects respectful behaviour from all Clients.
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12A.2. Aggression, abuse, or harassment towards any staff will not be tolerated and will result in immediate termination of service, refusal of future bookings, and possible legal action.
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13. Amendments
13.1. The Company reserves the right to update these Terms and Conditions at any time.
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13.2. Updated versions will be published on the Company website. Continued use of Services confirms acceptance.
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13A. Force Majeure
13A.1. Shorty’s Group Limited shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control. These events may include but are not limited to severe weather, road closures, vehicle breakdowns, power outages, fuel shortages, acts of God, government restrictions, pandemics, or other unforeseen circumstances.
13A.2. In such cases, the Company will make reasonable efforts to notify the Client and reschedule the affected service at the earliest opportunity. No compensation or any type of refund shall be due under these circumstances.
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14. Governing Law
14.1. These Terms and Conditions are governed by the laws of England and Wales.
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14.2. All disputes shall fall under the jurisdiction of the courts of England and Wales.
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15. Additional Service Notes
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15.1. Shorty's Signature is our most premium valet service and requires a minimum of 24 hours notice before the service is carried out. This allows us to prepare the necessary products, time slots, and scheduling in advance. Requests with shorter notice may be declined.
15.2. From time to time, the Company may travel outside of standard postcode areas to fulfil bookings that fall within neighbouring locations of our operating rota. These requests are accepted at our discretion based on staff availability, travel time, and overall feasibility.
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15.3. Shorty's Group Limited currently provides services for cars and vans only. Bookings for other vehicle types may be accepted or declined at our discretion.
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16. Car Park Hub Locations
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16.1. Hub Location - Services Offered
Interior and exterior valeting are available at most hub locations unless stated otherwise.
Services may vary depending on location, staffing, and weather. All services are displayed on our website and on-site signage. Exterior cleans use on-site tap access under the correct licence. If water is unavailable, exterior services may be paused or cancelled. Interior-only services remain available. All cleaning takes place in designated bays only. Shorty's Group may temporarily adjust or suspend services due to weather, safety or site restrictions.
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16.2. Hub Location Pricing
All pricing is as displayed on our official website and at each hub car park location.
Prices are fixed and based on vehicle size and selected service. Any extra charges for things like heavy soiling or pet hair will be clearly discussed before work begins. Payment at hub locations must be payed in full on the day unless agreed otherwise. Prices may vary slightly hub locations depending on site costs and setup.
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16.3. Parking & Drop Off
Customers must park in the bay or area directed by staff. If a customer books a service but parks elsewhere in the car park, the service may be cancelled and a 25% fee of the booked service may apply. Customers must park in the marked bays beside our Shorty's Group vans.
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16.4. Vehicle Keys
Customers may be asked to hand over their vehicle keys. Keys may be tagged and either kept safely by a member of Shorty's Group Limited or locked securely in a lockbox. If a customer chooses not to provide keys, we may be limited to an exterior clean only to avoid disruption to the service.
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For questions or clarifications, please contact:
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By booking or engaging Services, you confirm you have read, understood, and accepted these Terms and Conditions.